To guarantee the proper delivery of your package and ensure it arrives within our advertised delivery times, please make sure your address is entered accurately and includes all necessary information. This includes correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable). Accurate address details are crucial for timely delivery. We are not responsible for lost, misplaced, or misdelivered shipments if the address information provided at the time of purchase is incorrect or incomplete.

Shipping Rates and Timelines

The estimated processing, transit, and final delivery timelines are provided here for your reference.

Please note that orders within the U.S. typically take 4-6 business days from the shipping date to arrive. However, this can extend up to 12 business days due to holidays and local logistics. Delivery time is calculated from the shipping date, not the order date, depending on the order's final destination.

You will receive an email with tracking information once your order has been shipped.

Orders are processed and shipped from warehouses across the U.S. based on the customer's address. We primarily use USPS or UPS for shipping, but may choose alternative carriers as necessary to ensure timely delivery.

Your final shipping cost will be displayed at checkout.

Refund Policy

We offer refunds and exchanges within the first 30 days from the date you receive your purchase. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Refund Issuance

After your refund has been granted, it will be issued back to your original payment method immediately. Please note that it typically takes 3 to 5 business days for the refund to land in your account.

Eligibility for Refunds and Exchanges

Condition of Items: We accept returns of items whether used or unused. To be eligible for a refund or exchange, your item must meet the following criteria:

The item must not have additional damage or wear beyond what was present at the time of receipt.
The original packaging is preferred but not required unless necessary to prevent further damage during shipping.

Order Cancellations

If you need to cancel your order any time after placing it, send an email with the reason for canceling to support@olivitality.com within 24 hrs to make the request.

Return Address

1278 GLENNEYRE ST UNIT 436, LAGUNA BEACH, United States, 92651

Inspection

Once we receive your returned product, we will inspect it to ensure that it meets our return conditions. If the product is in its original condition and packaging, we will approve the return.